Our highly trained team specializes in providing excellent customer service by providing information on products and resolve any existing customer issues through first call resolution.

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Telehealth Virtual Assistants

Remotely registers patients and conducts triage interviews, answers initial and common questions, and provides medication instructions, where possible. Serves as a first-line of defense or intake to ensure the patients are prepped for further inspection by the medical professionals.

Schedules and informs patients for check-ups as needed. Sends out appointment notifications, links for web-conferencing services, etc. Coordinates and connects staff, patients, and staff.

Answers the inbound calls and routes calls to the correct person or takes a message. Provides quick answers to inquiries to minimize call transfers and keeps your away from unnecessary distractions.

You can assign your Virtual Assistant to provide a remote coverage for your business even after business hours.

You can assign your Virtual Assistant to provide a remote coverage for your business even after business hours.

Chat Support Assistant

Handle customer inquiries and provide resolution when possible. Perform customer education and update them about new products, services, or features.

Identifies frequently asked questions and prepares response templates and FAQs. Analyzes the recurring issues and compiles a list of common problems. Updates management or development teams.

Monitors and respondsto customer complaints, inquiries, and suggestions on social media. Represents the business on social media to ensure company presence is always on. Social media presence is of enormous importance to remain relevant in your professional landscape and garner new business opportunities.

You can assign your Virtual Assistant to provide a remote coverage for your business even after business hours.

Technical Support Assistant

VAs in this category provide remote IT support for our clients. They are able to address software, hardware, network issues, and system troubleshooting.

With a wide array of clients come exposure and subsequent training to support an extensive field of IT questions, concerns, and issues.

Help Desk Assistant

Help Desk Assistants are fully aware of the urgency of issues facing this role. Hence, they are ready to immediately react to crisis resolution scenarios that frequently arise in IT operations of any business.

Our VAs are trained to maintain a positive outlook while resiliently resolving IT issues. The Help Desk Assistants are trained on variety of ticketing systems, tracking and monitoring the issued tickets, and timely resolution of them.

Customer Service Assistant

Handles all customer inquiries and performs customer touchbacks to up-sell new products, services, or features.

  • Answering phones and routing calls to the correct person or taking messages
  • Answer and Respond to Voicemails, Chats, and Emails
  • Calendar Management
  • Basic data entry
  • Handle cx inquiries and provide resolution
  • Design and maintain a filing system
  • Update records in CRM

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Get a Virtual Assistant for Customer Service now

Aside from getting your own Virtual Assistant, we will also provide a Dedicated Team Manager. All Packages require a $450 set up fee at initial signing with a 3-month lock-in period.

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View All Services

$10.75
PER HOUR

  • 20 hours per week

  • 860.00 per month

  • dedicated VA

  • Dedicated Team Manager

  • Time Tracking Software

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$9.60
PER HOUR

  • 40 hours per week

  • 1,536.00 per month

  • dedicated VA

  • Dedicated Team Manager

  • Time Tracking Software

Get Started