Remotely registers patients and conducts triage interviews, answers initial and common questions, and provides medication instructions, where possible. Serves as a first-line of defense or intake to ensure the patients are prepped for further inspection by the medical professionals.
Monitors and respondsto customer complaints, inquiries, and suggestions on social media. Represents the business on social media to ensure company presence is always on. Social media presence is of enormous importance to remain relevant in your professional landscape and garner new business opportunities.
You can assign your Virtual Assistant to provide a remote coverage for your business even after business hours.
Technical Support Assistant
VAs in this category provide remote IT support for our clients. They are able to address software, hardware, network issues, and system troubleshooting.
With a wide array of clients come exposure and subsequent training to support an extensive field of IT questions, concerns, and issues.
Help Desk Assistant
Help Desk Assistants are fully aware of the urgency of issues facing this role. Hence, they are ready to immediately react to crisis resolution scenarios that frequently arise in IT operations of any business.
Our VAs are trained to maintain a positive outlook while resiliently resolving IT issues. The Help Desk Assistants are trained on variety of ticketing systems, tracking and monitoring the issued tickets, and timely resolution of them.
Customer Service Assistant
Handles all customer inquiries and performs customer touchbacks to up-sell new products, services, or features.
Answering phones and routing calls to the correct person or taking messages
Answer and Respond to Voicemails, Chats, and Emails