Oftentimes, knowing what questions to ask your prospective virtual assistant can seem confusing. How do you know what questions to ask? How do you efficiently and effectively determine if they are a good fit for the job? Below, we show you a snippet of what an interview can look like with Virtudesk when you decide to hire a virtual assistant. In this mock interview, one of our clients, Lorraine Baldwin, asks her virtual assistant, an Inside Sales Agent (ISA), questions about his experience, qualifications, and security of the company. Below is the transcript of the Virtudesk mock interview so you know what kinds of questions you can ask if you are interviewing virtual assistants.
Mock Interview with Jay and Lorri
Lorri: Hi Jay, I’m Lori.
Jay: Hi Lorri. How are you?
Lorri: I’m good, how are you?
Jay: I’m good. Thank you so much.
Lorri: Awesome! So, I had a couple of questions I wanted to ask. What is your time that you’ve been an ISA [Inside Sales Agent] VA?
Jay: I’ve been with Virtudesk as an ISA for over a year and 9 months. So, I am a very experienced representative as far as appointment setting goes. You won’t have any kind of problem with me taking care of your calls and your business.
Lorri: Awesome! So, how do you make sure that my information is secured within Virtudesk?
Jay: Well, as you know, Virtudesk is a U.S. based company. So, we have cyber security insurance. That means that your personal data will not be shared to Google or not legally available or visible to anyone beside you and your virtual assistant. We also have a tracking system for inside sales associates that is accessible to you or the managers, and all other supports, where you can monitor the status and see their real-time activity of your virtual assistant on their computer. You can also take screenshots.
Lorri: Awesome! So, how many appointments do you usually give to your previous or current client in a week?
Jay: Hmm, those clients usually aren’t giving or providing any targets. I would say 13 appointments in a week and I’m making sure that these are really quality appointments too.
Lorri: Awesome, those are really good numbers. Well, thanks so much for taking the time to answer my questions. I appreciate you interviewing with me. I’ll talk to you soon. Have a good day, bye.
Watch the Interview
If you want to watch the live action interview, click below and watch the full interview on our YouTube Channel.
When you hire a virtual assistant from a VA company, you can get much more than the work you pay for. By outsourcing through a VA company, you can get guaranteed security for your data, account managers you can consult for questions and concerns, and a wide selection of different skilled virtual assistants at your fingertips.
If you’re interested in learning more about hiring a virtual assistant or what types of questions to ask your virtual assistants during the interview process, then fill out this form to get in contact with one of our Sales Managers.