Businesses are increasingly relying on different communication mediums to market their product or service, interact with internal stakeholders, and solve customer needs. It’s becoming more important than ever to devote a solid amount of time to communications alone. This includes answering customer phone calls and emails, establishing client relationships, and answering customers’ questions and concerns promptly. However, focusing on these essential tasks can take time away you could be putting on other activities that grow your business.
Businesses should be spending 25% of their working hours with customers. However, most business owners spend as little as 3% of their working time on customer service, according to the Harvard Business Review. In today’s world, where customers demand consistent and prompt responses from businesses, devoting this little time to customers can be problematic. What can explain this trend?
Sometimes one person or a small business doesn’t have the bandwidth to fully address all of these business needs. If they do, they may be losing the benefits of working on a similarly important activity that could grow their business.
That’s why we are offering our new Answering Service virtual assistant. Our virtual assistants can provide prompt, consistent and even after hours answering services in order to address all your customer needs. You can save time you usually spend managing emails and answering phone calls, and focus more time on other activities that grow your business. Below are the types of tasks an answering service virtual assistant can do for you:
The 4 main features in the Answering Service package?
- Live 24/7 Personalized receptionist service
- All text and email delivery
- Management of on-call schedules
- Delivery of detailed reports
Answering service virtual assistants can provide customer service by responding to customers’ needs via email, phone and text. They can manage company inboxes, main phone lines, and even text messages (SMS) to act as the first point of contact for new and existing customers. Our virtual assistants can act as a live answering service, be on-call 24/7, and act as extensions to your business.
Our virtual assistants are expected to be product and service experts, answering customer inquiries and concerns. They can act as a local answering service by explaining the unique value proposition of your company and the benefits your customer can receive. Our Answering Service virtual assistants are skilled in establishing relationships and building a strong rapport among your customer base – making them a great option for receptionist needs.
Beyond acting as a first point of contact for customers, they can also be in charge of other customer service responsibilities. This includes offering product upgrades to current and new accounts, and electronically tracking it in company databases.
Rigorously trained with a high competence for organization, they can manage customer data and communications in your company’s preferred CRM system as well. They can provide daily support on managing internal databases, and troubleshooting problems with upper management. Below are the types of businesses that will find telephone answering service valuable:
Our answering service virtual assistants can work in a variety of industries, including:
- Medical & Healthcare (doctors, home healthcare practitioners, etc.)
- Service Companies (plumbers, construction contractors)
- Real Estate
- Property Management
- Information Technology (I.T.) Companies
- Law Offices/Legal Services
- Small business owners
- And more!
Virtudesk provides the best virtual assistants. You can hire answering services for small business, entrepreneurs, business offices, and more. You can have confidence that our virtual assistants will provide the best customer service. Our virtual assistants have a high competence for completing a wide variety of tasks. If it sounds too good to be true, just ask one of our sales managers.
Read our related articles including our Time Block service. Learn how to hire a virtual assistant for 20, 40, 60, 80 hour time blocks so that you can complete projects sooner.